Dear Salesforce Product Management,
Before you start reading, I want to let you know that this
isn’t another post telling you all of the ideas you need to implement
yesterday, this is a post to say thank you.
I sit here writing this post just after playing with Lightning Process
Builder and re-building a fairly complex process we currently have in
code. I was able to re-build 90% of this
process that updates cases and inserts new records when certain things happen
on a case. If I could reach out and hug
you through my MacBook I would.
After sitting here trying out my new process in a developer
org I started to think, really started to think why I love Salesforce the
company and the platform so much. It’s because
of tools like this. It is because people
like me, who have zero coding experience can easily build out a huge complex
process in less than an hour. I re-built
most of this in 43 minutes. Yes, I timed
myself, because I was curious.
This brought me back to why I first fell in love with the
Salesforce platform and why I think the company has been so successful. It is because Salesforce has made its
platform configurable to a businessperson.
Someone who really understands his or her business can set the platform
up pretty quickly and easily to meet business needs.
My thoughts naturally turned to my own career path wondering
what my career would have been like if Lightning Process Builder had come
about seven or eight years ago. Then, I
started to think about the people I met at Dreamforce this past October who are
just starting out their Salesforce Admin careers. Some aren’t full time Salesforce Administrators;
actually most of people I met after my sessions or in the Admin Zone were their
company’s Salesforce Administrator plus something else (secretary, operations
analyst, office manager, etc.). I
realized that this isn’t just a tool to help automate business process; this is
a tool for career path. I guarantee
you there is someone sitting at their job right now, who isn’t happy, who
catches on, gets certified and gets a better job; a higher paying job; a job
that they love where people treat them with respect because they are the
subject matter expert for a tool that that their company relies on to do
business.
Each time you build something like this for Administrators
and Developers to use, you aren’t just making the platform better, faster and
easier to configure. You are giving
someone his or her wings. Wings to a
career path, wings to fly out of a job they maybe stuck in because they need to
pay bills, take care of their families.
I’ve had my wings for just over ten years now and my career
is soaring at over thirty thousand feet.
If it weren’t for the Salesforce platform I may still be answering
someone else’s phone.
If anyone in product management reads this, please take a
moment to go into the community today and see what you have built, what you
have really built. Look at all of the ideas posted, the conversations happening in the various groups, and
the people helping each other on Answers. We exist
because of you.
Thank you,
Cheryl Feldman
Owner
of Awesome Admin Wings
