Monday, April 13, 2015

My Awesome Admin Heart

My Awesome Admin Heart

This was originally posted on my Facebook last month while I was expressing some random thoughts. Some friends encouraged me to turn this into a blog post, I hope you like it.

I will forever and always be a Salesforce Admin. I do not care how far I move up in the world, my heart and soul will forever be with the awesome admin community.

I have been that person spending my Friday night figuring out a formula or validation rule that just was not working. Then, I was that person jumping for joy at my parents’ house, my apartment or even at my desk when I finally got my formula or validation rule to work!

I have been that person on the phone with end users at 9 PM helping them through a problem. Then, I was that person tearing up at my desk reading a thank you card from the user I helped. I not only helped them, I taught them.

I have been that person cleaning up data; making it pretty and designing validation rules to make it useful. Then, I was that person presenting my efforts in front of executives, getting nods and smiles for my dedication to clean data.

I have been that person almost in tears heading to a user group because I had a boss that was screaming at me to do something that I didn't know how to do; walking out of the meeting with renewed hope when someone helped me. Then, I was that person moving onto a job where I was appreciated for the knowledge I gained within the community.

I have been that person who built an amazing solution in an afternoon in the best platform in the world wowing end users. Then, I was that person that realized Salesforce was the only platform I ever wanted to work on.

I have been that person accepting an award from business users for my design and implementation of a large-scale solution. Then, I was that person presenting an award to others who have built even better solutions.

I have been the person who was yelled at when something I built didn't work as expected (oops should have tested it in sandbox first). Then, I was the person that learned from my mistakes and implemented a better process, admitting that I could have done better.

I have been that person taking a phone call from another admin in my local community helping them sort through a formula field they could not build. Then, I was that person who realized that serving those in my local Salesforce community was my calling and my duty.

I have been that person wiping away tears of a new admin at a user group who had Salesforce thrown upon them not knowing what to do next. Then, I was that person who realized I could help these new and next generation admins by sharing my knowledge and things I have learned over the past decade.

I have been that person who planned my whole weekend around a Salesforce release going live in sandboxes so I could play with the new features. Then, I was that person who found the Salesforce community on Twitter, realizing I was not alone in my plans.

I have been that person who begged my manager to send me to Dreamforce. Then, I was that person who brought back so many ideas that my boss became so excited about Dreamforce he allocated budget for both of us to attend the following year.

I have been that person who helped another admin just because. Then, I was that person that told them to pay it forward.

I have been that person who shook in fright before presenting at a user group meeting for the first time. Then, I was that person being asked to interview for positions solely based on my presentations at user groups.

I have been that person who realized that presenting at a user group was not so bad, so I decided to lead one. Then, I was that person who decided to lead three.

Through the good the bad and the ugly I have been a Salesforce Admin. Forever and always an Awesome Admin.

Thank you for reading.


PS - Here are my upcoming speaking engagements:
4/16 - 9:00 AM - NYC User Group - Process Builder and other Awesome Admin Tools
4/23 - Salesforce World Tour Chicago - You can find me in the Admin Zone 
4/30 - 6:30 PM -  Financial Services User Group - Householding/Spring '15 Features


  1. You have been and you are!! We are so grateful to have your awesome admin heart as part of this community! I relate to your entire blog post! Love this article and am better for knowing you!

    1. Thanks, Nana. The feeling is 100% mutual

  2. You have made my heart smile on a day where there is so much to do beyond what I can get done.

    1. Thank you Jonathan, really appreciate the kind words :)

  3. Where did you find the Salesforce community on Twitter? Can you share some hashtags or lists that would help us find other admins?

    1. Hi Kim,

      #askforce when you need help #salesforce when you just want to share something related to the platform. Also following the MVPs is always a good start.

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